Refund Policy

Contact us about an issue

Please contact Smoke Goodies as soon as possible if an item is missing, damaged, incorrect, or was not received. Include your order number, a description of the issue, and photos when they help explain what happened.

Our team will review the order and may offer a replacement, store credit, refund, or another appropriate resolution based on the circumstances.

Eligibility

• Requests are reviewed for verified Smoke Goodies orders only.
• For safety and regulatory reasons, we may not be able to accept returns of opened, used, or delivered age-restricted products.
• Delivery and pickup orders must be checked at handoff whenever possible. Refusing or leaving with an order may limit the resolutions available.

Cancellations and refunds

Orders can only be cancelled before preparation or delivery has begun. If a refund is approved, it is issued to the original payment method when possible. Timing for the funds to appear depends on your financial institution.

This policy does not limit any rights you may have under applicable law.